When adding a user to a Unifi system, follow these steps.

1. Go to the System on the Unifi Console -> Settings -> Admins & Users.

2. Under the Admins page, add a new Admin with the clients email and the following settings.

3. Add the user and work with them to accept the portal invite via their email.

4. Make sure they download the Unifi App and Protect App to be able to view this from their phone.

Troubleshooting Notice: If the two factor they setup is failing, it is because they are not an Admin on any network. For some reason, they cannot be added as a user, but must be an admin with view only privileges. Make sure to elevate their privileges to admin and set their access to view only. If they are competent enough to make their own changes to the network and want to take on that responsibility, elevate to Full Access.